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TravelMate 310 Notebook
Service Guide
CSD Web: csd.acer.com.tw
PART No: 49.42B02.001....................................................PRINT IN TAIWAN
DOC No: SG281-9807A
Service Guide files and updates are available on Acer
Intranet and CSD database on Lotus Notes.
More detail information, please refer to Service CD kit.
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Summary of Contents

Page 1 - TravelMate 310 Notebook

TravelMate 310 NotebookService GuideCSD Web: csd.acer.com.twPART No: 49.42B02.001...PRINT IN TAIWANDO

Page 2 - Disclaimer

4 TravelMate 310 Service GuideDMA channel default assignmentChannel Default setting modeDRQ/DACK0 Yamaha sound system audio8-bitDRQ/DACK1 ECP 8-bitDRQ

Page 3 - Table of Contents

94 TravelMate 310 Service GuideMotorola PCMCIA 28.8 Modem/Fax/Lan AdapterPass Pass Pass PassOlicom OC-2232 GoCard Ethernet/Modem336Pass Pass Pass Pas

Page 4

Chapter B 95Ositech Trump Card 33.6 PC Card ModemPass Pass Pass PassPretec 56K Modem Pass Pass Pass PassMegahertz XJ 4336 33.6 PC Card ModemPass Pass

Page 5

96 TravelMate 310 Service GuideXircom Credit Card Ethernet+Modem 33.6 (CEM33)Pass Pass Pass PassInternal/External MODEM BoxINTERNAL MODEM Phone Dialer

Page 6

Chapter B 97LimitationsThese tips provide technical information about known difficulties that could be encountered when using this product. Our engin

Page 7 - C h a p t e r 1

98 TravelMate 310 Service GuideWindows 95In this Windows 95 environment test, the system is tested under Microsoft Windows 95. At the same time, the

Page 8 - Expansion

Chapter B 99Main System TestHardware Basic Function TestSystem BIOS Compatibility TestCPU TestModel Name/Speed(Mhz) Test Results(Windows 95)Intel Pent

Page 9 - Chapter 1 3

100 TravelMate 310 Service GuideSystem SecurityItem Test ResultSet User Password PassSet Supervisor Password PassPassword on boot PassPassword check d

Page 10 - I/O address map

Chapter B 101<Fn> + <F6> Pass<Fn> + <F7> Pass<Fn> + <F8> Pass<Fn> + <F9> Pass<Fn> + <F10>

Page 11 - Chapter 1 5

102 TravelMate 310 Service GuideOperating System TestApplication Packages TestOperating SystemOperating System Version Vendor Test ResultMS-Windows 95

Page 12 - System Memory

Chapter B 103PCMCIA CardThe following PCMCIA card will test under the Microsoft Windows 95.Photo CD Powerphoto CD PassCoreldraw Photo CD PassMusic The

Page 13 - Chapter 1 7

Chapter 1 53F0-3F5 Floppy disk controller3F6-3F6 PCI IDE controller3F7-3F7 Floppy disk controller3F8-3FF Communication port (COM1)530-537 Audio (optio

Page 14 - Serial Port

104 TravelMate 310 Service GuideCD-ROMModel Name Vendor Test ResultTORISON 24X Addonics PassKXL-D740 (X20, SCSI) Panasonic PassZV CardModel Name Vendo

Page 15 - Chapter 1 9

Chapter B 105Peripheral Devices TestFloppy Disk DriveDevice Name Bus Type Vendor Test ResultD353 internal FDD 3.5”, 1.44 MB Mitsumi PassHard Disk Driv

Page 16

106 TravelMate 310 Service GuideAcerView 98” UVGA (Green) Acer PassMultiSync E1100 (DDC2B) NEC PassCompaq V70 (DDC2B) Compaq PassUSB DeviceDevice Name

Page 17 - Chapter 1 11

Chapter B 107Battery Performance TestBattery Life TestBattery Function TestTest ConfigurationDevice Name ModelCPU Intel Pentium 233 MhzMemory 32 MBHDD

Page 18

108 TravelMate 310 Service GuideVideo & Display Driver TestAudio Integration TestVideo and Display Driver TestLCD TFT VGA 800x600Screen SizeCo

Page 19 - Chapter 1 13

Chapter B 109Multimedia PC Function TestRealtime Clock TestUtility Driver TestWindows 95Windows 95 Video CD 1.xVideo 2.0PMU StandbyHibernationActive M

Page 20 - AC Adapter

110 TravelMate 310 Service GuideLimitationThese tips provide technical information about known difficulties that could be encountered when using this

Page 21 - Hot Keys

Appendix C 111This section describes online technical support services available to help you repair your Acer SystemsIf you are a distributor, dealer,

Page 22

112 TravelMate 310 Service Guide Also contained on this website is • Detailed information on Acer's International Traveler's Warranty (ITW)

Page 23 - Chapter 1 17

Index 113Bboot ordersetting in Setup Utility 23Ddatesetting in Setup Utility 21displayhot keys 16HHeuristic PowerManagement 28Hibernation modehot key

Page 24

6 TravelMate 310 Service GuideSupported maximum memory size 80MB (16MB+64MB)Supported DIMM type Synchronous DRAM, EDOSupported DIMM Speed SDRAM: With

Page 25 - C h a p t e r 2

114 IndexTTimesetting in Setup Utility 21UUtilityBIOS Setup 20

Page 26

Chapter 1 7VideoItem SpecificationChip vendor NeoMagicChip name NM2097AChip voltage 3.3 VoltsZV port support (Y/N) YesGraph interface (ISA/VESA/PCI) P

Page 27 - Chapter 2 21

8 TravelMate 310 Service GuideSerial PortItem SpecificationSerial port controller NS PC97338Number of serial ports 116550 UART support YesConnector ty

Page 28

Chapter 1 9Internal microphone Yes Internal speaker / Quantity Yes / 1 piece, on the bezel.MPU-401 UART support YesPCMCIAItem SpecificationPCMCIA cont

Page 29 - Chapter 2 23

10 TravelMate 310 Service GuideFDDItem SpecificationVendor & model name D353F3(MISUMI)/MF355H-332MR(Mitsubushi)Floppy Disk SpecificationsMedia rec

Page 30 - Advanced

Chapter 1 11CD-ROMItem SpecificationVendor & Model Name Addonics pocket CD-IIPerformance SpecificationSpeed (KB/sec) 1200 KB/sAccess time (ms) 150

Page 31 - Security

12 TravelMate 310 Service GuideThe DC-AC inverter is used to generate a very high AC voltage, supports the LCD CCFT backlight user, and is also respon

Page 32 - Password first

Chapter 1 13LCDItem SpecificationVendor & model name Sanyo LM-DA53-22NAWHLD8D4-020300DEMechanical SpecificationsLCD display area (diagonal, inch)8

Page 33 - Chapter 2 27

II TravelMate 310 Service GuideCopyrightCopyright © 1996 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, t

Page 34 - Power Saving

14 TravelMate 310 Service GuideOutput Ratings (CC mode)Load (A) 0 (min) 2.3 (max)Dynamic output CharacteristicsTurn-on delay time (s, @115Vac)2Hold up

Page 35 - Chapter 2 29

Chapter 1 15Software Configuration and SpecificationThe BIOS is compliant to PCI v2.1, APM v1.2, E-IDE and PnP specification. It also defines the ho

Page 36

16 TravelMate 310 Service GuideThe computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and br

Page 37 - C h a p t e r 3

Chapter 1 17Activating Hot KeysWhen activating hot keys, press and hold the first key Fn before pressing the other key in the hot key combination.Fn-F

Page 38

18 TravelMate 310 Service Guide

Page 39 - Chapter 3 33

Chapter 2 19BIOSThe flash Memory Update: The flash memory update is required for the following conditions:• New versions of system programs• New fea

Page 40

20 TravelMate 310 Service GuideSetup UtilityThe Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Ouput S

Page 41 - Disassembling the Battery

Chapter 2 21MainThe Main screen contains parameters involving basic computer settings and hardware information.The following table describes the param

Page 42 - Disassembling the I/O door

22 TravelMate 310 Service GuideNote: The BIOS versions are important information about your computer. If you experience computer problems and need

Page 43 - Disassembling the DIMM

Chapter 2 23Note: The values for Cylinder, Heads, Sectors/Track and Maximum Capacity are automatically set when the hard disk type is set to Auto. We

Page 44 - Removing the LCD module

IIIChapter 1 System Specifications 1Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 45 - Disassembling the LCD Module

24 TravelMate 310 Service GuideAdvancedThe Advanced screen contains parameters that are related to computer hardware.Note: The parameters in this scr

Page 46 - Disassembling the Speaker

Chapter 2 25SecurityThe Security screen contains parameters that help safeguard and protect your computer from unauthorized use.. ECP DMA Assigns DMA

Page 47 - Disassembling the LED board

26 TravelMate 310 Service GuideThe following table describes the parameters in this screen. Settings in boldface are the default and suggested param

Page 48 - Diassembling the LCD

Chapter 2 27Setting a PasswordFollow these steps: 1. Use the ↑ and ↓ keys to highlight a Set Password parameter (Supervisor or User) and press the Ent

Page 49 - Disassembling the upper case

28 TravelMate 310 Service Guidebox to remove the existing password.4. Press Esc to go to the Exit menu.5. Press Save Change & Exit to save the pas

Page 50 - Disassembling the touchpad

Chapter 2 29ExitWhen you select the Exit menu or press Esc from any screen, the Exit options screen displays.Resume on Modem RingWhen on, and an incom

Page 51 - Disassembling the lower case

30 TravelMate 310 Service GuideThe following table describes the parameters in this screen.Note: If you make any parameter changes, select Exit Saving

Page 52

Chapter 3 31This chapter contains procedures on how to disassemble the notebook computer for maintenance and troubleshooting.To disassemble the comput

Page 53 - Removing the battery pack

32 TravelMate 310 Service GuideBattery packHinge coverI/O doorKeyboardTouchpadcable LCD FPC cableDIMM coverDIMMmoduleLCD moduleLCD panelMain unitUpper

Page 54 - Removing the LCD panel

Chapter 3 33 Battery pack LCD panelA x 2 LED board Speaker Inverter LCD hingerein plate LCD Hingecover keyboard LCD FPCcable LCD hingeA x 4A x 2LCD

Page 55 - Chapter 3 49

IVDisassembling the battery pack. . . . . . . . . . . . . . . . . .51Disassembly of LCD and main unit. . . . . . . . . . . . . . . 52Disassembly of

Page 56

34 TravelMate 310 Service GuideBattery packHinge coverKeyboardLCD andupper caseMain unitLCD FPC cable Touchpad cableCPUheatsinkPCMCIA plateHDD bracket

Page 57 - Chapter 3 51

Chapter 3 35Disassembly of the upper case from the lower case.Disassembling the Battery1. Slide the battery door notch into an unlocked position2. P

Page 58

36 TravelMate 310 Service GuideDisassembling the I/O door1. Detach the I/O door from its latchesDisassembling the Keyboard1. Open the LCD cover2. S

Page 59 - Chapter 3 53

Chapter 3 37Disassembling the DIMM1. Remove the two screws on the DIMM cover.2. Remove the DIMM cover.3. Push out the latches on either side of the

Page 60 - Disassembly of the main unit

38 TravelMate 310 Service Guide Removing the LCD module1. Remove the two screws as shown below.2. Disconnect the LCD-FPC cable.3. Close the LCD cov

Page 61 - Chapter 3 55

Chapter 3 39Disassembling the LCD ModuleDisassembly of the LCD panel1. Remove the two LCD cover cushions.2. Remove the two screws from the top of th

Page 62

40 TravelMate 310 Service GuideDisassembling the Speaker1. Open the EMI mylar of the LCD module2. Disconnect the speaker cable from the LED board 3.

Page 63 - C h a p t e r 4

Chapter 3 41Disassembling the LED board1. Disconnect the LCD-FPC cable from the LED board2. Remove the LED board. Disassembling the Inverter board1.

Page 64

42 TravelMate 310 Service GuideDiassembling the LCD1. Disconnect the LCD-FPC cable from the LCD. 2. Remove the six screws on the LCD hinge plate.3.

Page 65 - Memory Check

Chapter 3 43Disassembling the upper case1. Disconnect the touchpad cable from the main unit.2. Remove the five screws on the base of the upper case.

Page 66 - Power System Check

VChapter 5 Jumpers and Connectors 75Chapter 6 Spare Parts List 77Appendix A Model Definition 87Appendix B Compatibility Test 89System Configuratio

Page 67 - TouchPad Check

44 TravelMate 310 Service GuideDisassembling the touchpad1. Remove the touchpad cable from the touchpad.2. Remove the two screws on the touch pad ca

Page 68

Chapter 3 45Disassembling the lower case1. Remove the four screws as shown below.2. Lift out the CPU heat sink. 3. Disconnect the DC-DC converter f

Page 69 - Symptom-to-Spare Part Index

46 TravelMate 310 Service Guide7. Disconnect the hard disk module from the system board.8. Disconnect the modem board.9. Remove the system board fr

Page 70 - Numeric error Codes

Chapter 3 47Easy Disassembly of LCD ModuleRemoving the battery pack.1. Slide the battery door notch into an unlocked position.2. Pull out the batter

Page 71 - No Beep Symptoms

48 TravelMate 310 Service GuideRemoving the LCD panel1. Remove the hinge covers on either side.2. Remove the two cover cushions on the top of the di

Page 72 - Power-Related Symptoms

Chapter 3 49Removing the inverter board, speaker, and LED board.1. Remove the EMI mylar of the LCD.2. Remove the inverter board.3. Remove the speak

Page 73 - Memory-Related Symptoms

50 TravelMate 310 Service GuideDisassembling the LCD Module1. Remove the LCD-FPC cable.2. Remove the six screws on the LCD hinge plate.3. Lift the

Page 74 - Undetermined Problems

Chapter 3 51Easy Disassembly of Main Unit.Disassembling the battery pack.1. Slide the battery door notch into an unlocked position2. Pull out the ba

Page 75 - Chapter 4 69

52 TravelMate 310 Service GuideDisassembly of LCD and main unit.1. Remove the hinge covers from either side.2. Release the keyboard.and flip over3.

Page 76 - Utility Program Diskette

Chapter 3 535. Remove the screw on top of the upper case.6. Remove the five screws at the bottom of the upper case.7. Disconnect the cover switch c

Page 77 - Chapter 4 71

VIAppendix C Online Support Information 111Index 113Table of Contents

Page 78

54 TravelMate 310 Service GuideDisassembly of the main unit1. Remove the four screws as shown here.2. Lift out the CPU heat sink.3. Remove the two

Page 79 - Chapter 4 73

Chapter 3 557. Disconnect the modem board.8. Remove the system board from the upper case.

Page 80

56 TravelMate 310 Service Guide

Page 81 - C h a p t e r 5

Chapter 4 57Use the following procedure as a guide for computer problems.Note: The diagnostic tests are intended to test only Acer products. Non-Acer

Page 82

58 TravelMate 310 Service GuideDo the following to select the test device. See “Running the Diagnostics” for details.1. Boot from the diagnostics dis

Page 83 - C h a p t e r 6

Chapter 4 59Memory CheckDIMM cards are available for increasing memory capacity.Memory errors might stop system operations, show error messages on the

Page 84

60 TravelMate 310 Service GuidePower System CheckTo verify the symptom of the problem, power on the computer using each of the following power sources

Page 85 - Chapter 6 79

Chapter 4 61If the voltage is within the range, do the following:• Replace the Main board.• If the problem is not corrected, go to “Undetermined Pro

Page 86

62 TravelMate 310 Service Guideis applied to the TouchPad pointer. This symptom is not a hardware problem. No service actions are necessary if the poi

Page 87 - Chapter 6 81

Chapter 4 63Symptom-to-Spare Part IndexThe symptom-to-Spare Part index lists the symptoms and errors and their possible causes. The most likely cause

Page 88

Chapter 1 1OverviewThis computer was designed with the user in mind. Here are just a few of its many features:Performance• Intel Pentium® processor w

Page 89 - Chapter 6 83

64 TravelMate 310 Service Guide0230Shadow RAM Failed at offset: nnnn1. BIOS ROM2. Main board0231System RAM Failed at offset: nnnn1. DIMM2. Main bo

Page 90

Chapter 4 6502F7Fail-Safe Timer NMI Failed1. DIMM2. Main boardError MessagesSymptom / Error Spare Part / Action in SequenceDevice Address Conflict 1

Page 91 - Chapter 6 85

66 TravelMate 310 Service GuideLCD-Related SymptomsSymptom / Error Spare Part / Action in Sequence• LCD backlight not working• LCD too dark• LCD br

Page 92

Chapter 4 67The system will not power-on. 1. Battery2. AC adapter3. DC/DC & Charge boar4. Main boardThe system will not power-off 1. DC/DC &a

Page 93 - A p p e n d i x A

68 TravelMate 310 Service GuideNote: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems”.Interm

Page 94

Chapter 4 69the system is inoperative. Follow these procedures to isolate the failing Spare Part (do not isolate nondefective Spare Part).Note: Verify

Page 95 - A p p e n d i x B

70 TravelMate 310 Service GuideDiagnostic Program DisketteCreate a bootable disketteC:\sys ACopy HIMEM.SYS & EMM386.EXE to diskette.Copy all files

Page 96

Chapter 4 71Running PQA Diagnostics ProgramNote: Before running PQA Diagnostic Program, make sure that the write enable tab of the Diagnostic Program

Page 97 - Chapter B 91

72 TravelMate 310 Service GuideAuto Test Performs multiple tests of the selected items and AUTO check the select test items in sequence.Note: PCMCIA

Page 98 - External Modem Box Test

Chapter 4 73The right corner screen information gives you the available function keys and the specified test number.• Space Enables/disables the item

Page 99 - Test Results

2 TravelMate 310 Service Guide• Ergonomically-centered touchpad pointing deviceExpansion• CardBus PC card (formerly PCMCIA) slots (two type II/I or

Page 100 - PCMCIA Ethernet LAN Adapte

74 TravelMate 310 Service Guide

Page 101 - Chapter B 95

Chapter 5 75Top ViewPCB No. 97143CN1 Keyboard Column CN11 Touchpad ConnectorCN2 Golden Finger CN12 Serial PortCN3 VGA Port CN13 Parallel PortCN4 LCD

Page 102 - Internal/External MODEM Box

76 TravelMate 310 Service Guide

Page 103 - Limitations

Chapter 6 77Part numbers are subject to change without notice, please use CSD web site or contact Acer spare parts department for updates.Picture Desc

Page 104 - Windows 95

78 TravelMate 310 Service GuideLCD STN LM-DA53-22NAW TITANIUM56.07B01.011 1INVER T62.105.C.00 v.3 TITA 19.21030.401 5SPK 0.2W 78DB 20CS07F W/CABLE23.4

Page 105 - Hardware Basic Function Test

Chapter 6 79PLT LCD HINGE REIN 8.0DSTN TIT 31.42B01.001 5ASSY HINGE PACK TM310 6M.42B02.001 5LCD 8.4" TFTASSY 8.4" TFT LCD MODULE TM3106M.42

Page 106 - Special Function

80 TravelMate 310 Service GuideTITANIUM LED BOARD 55.42B02.001 5C.A. FPC 8.4"TFT(HOSIDEN)TITANIUM50.42B02.001 1ASSY LCD PNL 8.4"TFT TITANIUM

Page 107 - Chapter B 101

Chapter 6 81DOOR I/O PC+ABS M002 TITANIUM42.42B01.001 1CVR DIMM AL TITANIUM 34.42B06.001 50PLT CPU SHIELDING TITANIUM 31.42B04.001 50PLT CARD BUS GND

Page 108 - Application Packages Test

82 TravelMate 310 Service GuidePAD TOUCH TM41U-140 TRITANIUM56.1742B.001 5C.A FPC TOUCHPAD TITANIUM 50.42B01.001 5W.A CVR SW/2P 40MM TITANIUM 50.42B04

Page 109 - PCMCIA Card

Chapter 6 83EXTERNAL CD ROM(EUR)TITANIUM (EUROPE)90.42B37.002 1EXTERNAL CD ROM(EUR)TITANIUM (EUROPE+UK)90.42B37.003 1EXTERNAL CD ROM(UK)TITANIUM (US+U

Page 110 - Margi Margi Pass

Chapter 1 3Hardware Configuration and SpecificationMemory Address MapAddress Range Definition Function000000-09FFFF 640 KB memory Base memory0A0000-0B

Page 111 - Peripheral Devices Test

84 TravelMate 310 Service GuideASSY FDD 2MB MF355H-322MR 3MOD60.40B11.001 1C.A 25/26P 320MM FDD C440329-1 50.40B05.001 5HDDHDD 2.1GB IBM/DYKA-22160 ID

Page 112 - USB Device

Chapter 6 85KEYBOARD N860-7654-T001(US) 90.42B07.001 1KEYBOARD UK 90.42B07.00U 1KEYBOARD JP 90.42B07.00J 1KEYBOARD CHINESE TITANIUM 90.42B07.00C 1KEYB

Page 113 - Battery Function Test

86 TravelMate 310 Service GuideLEVEL 1 : Stands for Field Replaceable Units (FRU) and Customer Replaceable Units (CRU) for system level 1 service repa

Page 114 - Audio Integration Test

Appendix A 87x: define CPU/HDD/MEM/BTY/modem, the expansion MEM might use 31xD/ T-xx as consideration, like 31x D/T-64310 Model Number DefineModel

Page 115 - Utility Driver Test

88 EXTENSA 700/710 Service Guide

Page 116 - Limitation

Appendix B 89System ConfigurationSystem Board 310-97161-SDCPU Intel Pentium MMX-200/233Co-processor On-chipMain Memory DIMM sockets from 8 MB up to 64

Page 117 - A p p e n d i x C

90 TravelMate 310 Service GuideNetwork In the Network function test, this model has been tested under different Operating Systems with differ

Page 118

Chapter B 91PCMCIA LAN Card Connection TestNovell Netware Server Environment TestConnect to the Novell NetWare 3.12 and Novell NetWare 4.11 ServerMicr

Page 119

92 TravelMate 310 Service GuidePCMCIA Modem Card TestMicrosoft Windows Environment TestMicrosoft Windows 95 (OSR2) Test• Insert PCMCIA Card into PCMC

Page 120 - BIOS Setup 20

Chapter B 93Test ResultsMicrosoft Windows 95 (OSR2) Environment TestPCMCIA Ethernet LAN AdapteETHERNETNW 32NW 4.11NT3.51 NT4.03Com Etherlink III PCMCI

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